Effective Date: May 28, 2026
Cognizant Psychotherapy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, utilize our services, or interact with our digital advertisements, including Google Lead Forms.
By using our website or submitting your information through our contact and lead forms, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us to facilitate booking consultations and delivering virtual therapy services. This includes:
Contact Information: Full name, email address, and phone number when you fill out a contact form, consultation request, or a Google Lead Form.
Service Preferences: Basic information regarding the type of virtual counseling you are seeking (e.g., individual, couples, family, or specialized coverage like IFHP).
Technical Data: IP addresses, browser types, and usage data collected via cookies to optimize our website performance and advertisement tracking.
Note: We do not collect deep clinical or medical history through our website forms or advertising extensions.
2. How We Use Your Information
We use the information we collect strictly to:
Schedule and confirm your free 15-minute virtual consultation or ongoing therapy sessions.
Respond to your direct inquiries submitted through our website or Google Lead Forms.
Verify insurance eligibility or coordination of benefits (such as the Interim Federal Health Program – IFHP), where applicable.
Improve our website design, user experience, and advertising campaign relevance.
3. Data Protection and Confidentiality
As a professional mental health practice operating under Ontario regulatory frameworks, your privacy is protected by strict clinical confidentiality standard practices.
All virtual sessions are conducted over secure, private, and encrypted telehealth platforms.
Your personal contact data is strictly confidential and is never sold, rented, or shared with third-party advertisers.
Access to your submitted contact information is restricted solely to authorized clinical and administrative personnel.
4. Third-Party Services and Advertising
We use tools like Google Ads (including Performance Max and Google Lead Forms) to help individuals locate our services.
When you fill out a Google Lead Form, your data is securely transferred from Google to our internal system. Google’s handling of that data is subject to Google’s Privacy Policy.
We use cookies and tracking pixels to measure ad effectiveness, which do not identify you by name or expose personal clinical information.
5. Your Rights and Access
You have the right to look over, update, or request the deletion of the personal contact information we have on file for you at any time. If you wish to withdraw your consent for us to contact you, please reach out to us directly through our primary contact channels.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Cognizant Psychotherapy
Website: https://cognizantpsychotherapy.ca
